UK DVLA Sync for CRM

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Introduction

If you’re a UK business handling vehicle or driver-related customer data, integrating DVLA (Driver and Vehicle Licensing Agency) records with Zoho CRM can help streamline your contact management. While Zoho CRM doesn’t connect directly to the DVLA, you can manage driver-related records and automate communications through Zoho Campaigns.

This guide walks you through syncing your CRM data (Leads, Contacts, or Custom Modules) with Zoho Campaigns — helping you keep DVLA-related data up to date and compliant with GDPR.

Step-by-Step: How to Set Up DVLA Sync with Zoho CR

1. Start the Sync Setup

  • Go to Contacts > Sync Services in Zoho Campaigns.
  • Click Create Sync under Zoho CRM.
  • Choose the module you want to sync: Leads, Contacts, or Custom Modules.

2. Configure Mailing List and Subscription

  • Select the mailing list or topic you want to sync with.
  • Choose the Subscription Type
  • Marketing – for users who’ve opted in to marketing emails.
  • Non-Marketing – for users not receiving marketing emails.

3. Set GDPR & Consent Preferences

  • Enable GDPR-compliant email marketing (if applicable).
  • Toggle on Update Consent Status to map consent from Zoho CRM to Campaigns.
  • You may also enable:
  • Update empty field values
  • Exclude opt-out contacts
  • Remove opt-out CRM records

4. Finalise and Initiate Sync

  • 4. Finalise and Initiate Sync

Mapping Fields

  • After creating the sync, go to Contacts > Sync Services, click your sync, then Map Fields.
  • You can map:
  • Standard fields (auto-mapped)
  • Custom fields like vehicle type, registration dates, licence status
  • Accounts and Deals fields (for All Contacts)

Viewing Sync Details & History

  • View sync status from Contacts > Sync Services > Active Syncs.
  • Click on your sync to:
  • Edit settings or mappings
  • Pause or resume the sync
  • Check Sync History to see:
  • Total contacts added or updated
  • Skipped contacts (duplicates or ignored due to errors)
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