Key Features and Use Cases

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Introduction

Zoho Connect is an all–in–one employee experience platform designed to help organisations streamline communication, boost collaboration, and strengthen workplace engagement. From company–wide announcements to project discussions, file sharing, and automation, Zoho Connect helps build a productive and connected work culture. 
  
Whether you’re supporting hybrid teams or scaling operations, this platform brings everyone onto a single, secure digital workspace. 

Key Features of Zoho Connect

1. Internal Communication

  • Company Wall and Feeds: Share updates, news, and key messages across your organization.
  • Announcements: Highlight important posts at the top of everyone’s feed.
  • Polls and Q&A: Get quick feedback from employees
  • Mentions and Notifications: Ensure the right people see important messages.
  • Chats (1:1 and Group): Communicate via secure messages, audio, and video calls.
  • Translation Support: Break language barriers in global teams.

2. Employee Engagement

  • Live Broadcasts and Town Halls: Share updates in real-time and foster transparency.
  • Recognition and Rewards: Motivate teams using badges, leaderboards, and points.
  • Engagement Metrics: Measure employee sentiment and interaction.
  • Surveys and Feedback: Collect insights to improve work culture.
  • Gamification Tools: Encourage collaboration through fun, social features.

3. Team Collaboration

  • Groups and Channels: Create dedicated spaces for teams or projects.
  • Task Boards: Visualize and manage projects with dependencies.
  • Knowledge Base: Build manuals and SOPs for consistent internal processes.
  • Document Collaboration: Edit and share files in real time.
  • Calendar and Events: Plan and organise team meetings and reminders.

4. Workflow Automation

  • Custom Forms and Apps: Capture data and streamline internal processes.
  • Workflows and Schedulers: Automate recurring tasks and communications.
  • Dynamic Group Rules: Automatically add users to the right teams based on criteria.
  • Reporting Tools: Generate visual reports based on app or form data.

5. Customization and Control

  • Branding Options: Add logos, color themes, and custom domains.
  • White-Label App: Provide a branded mobile experience.
  • Access Controls: Assign roles and permissions for secure data access.
  • Directory Integration: Use SSO and sync users from your directory.
  • Analytics & Data Export: Track engagement and back up your network.

Tips:

  • Pin high-priority posts for easy visibility.
  • Automate routine messages like birthday wishes or meeting reminders.
  • Encourage knowledge sharing with forums and templates.
  • Use analytics to understand employee engagement trends.
  • Promote cross-team collaboration through groups and shared boards.

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